FAQs

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Q: Is this the same festival as last year, the one at the Cheltenham Ladies' College?
A:
No, we’re a brand new festival. However, you can expect that this festival will have many of the same outstanding events and great speakers as you have come to expect.

Q: So I want to write a short for the Halloween challenge but I want to direct it if it’s picked. Can I get refunded if that happens?
A:
Sorry, you can’t. Our refund policy states you need to give us 30 days notice but if you have someone you can sell or give your ticket too we’re happy to transfer it.

Q: I bought my ticket on your website but then found out that one of your affiliates is selling the ticket cheaper, can I get the difference refunded?
A:
Yes, but, to keep things in order, we will need you to refund your full ticket with us and then repurchase through our affiliate. There will be a 10% admin fee for this.

Q: What is your cancellation policy?
A:
If you need to cancel you can get a full refund up until 30 days prior the Festival, which gives you until Tuesday 28th of September 2010 to tell us. There will be a 10% admin fee for this. After that point we can no longer offer refunds. However, tickets are transferable.

Q. Okay, so I need to transfer my ticket to someone else, how do I do that?
A.
Simply send us an email and tell us what you wish to do. We will need all the same information you provided when you purchased your ticket from the person whom you wish to transfer it to.

Q. Why don’t you have all your Speakers and Workshops posted yet?
A.
We’re updating our website as we get speakers and workshops lined up. Keep checking back and you’ll see the list grow!

Q. How can I get the most out of this festival? 
A.
Great question. We’ll be posting an on-line workshop which will talk about this soon. Keep checking back.

Q. I'm a student, is there a discount? 
A.
There are no individual student discounts, but there are group-booking rates available for groups of 5+.  Contact info@londonswf.com for more information.


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